FAQ

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

You should receive your order within 5-10 business days after you've placed it. If you're in Sydney, it usually takes about 5 business days, as long as the items are in stock. Just keep in mind that delivery times can vary depending on where you are.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Most of our products, around 90%, are usually in stock and ready to ship. If you have a time-sensitive project, we recommend getting in touch with us to confirm the stock availability. In case the product you ordered is out of stock, our friendly staff will contact you to discuss alternatives or provide an estimated restock date.

If a product is currently unavailable, our helpful staff will inform you of the estimated time of arrival (ETA) for the restock. They will also suggest the closest alternative that is currently in stock. If none of the alternatives suit your needs, you are always welcome to request a full refund for the out-of-stock item. We are committed to ensuring you find the best solution for your requirements.

Shipping prices differ based on the product and your location. To find out the exact delivery cost, please use our delivery calculator. Additionally, we provide free delivery to commercial addresses equipped with forklifts.
Enjoy free delivery for orders over $1000 within 35kms of Metropolitan Sydney. For metro areas in NSW, QLD, ACT, and VIC, orders over $1500 qualify for free delivery. If you're in WA or TAS, you can benefit from free delivery on orders over $2000.

Certainly! If you're renovating your entire bathroom, we're pleased to provide custom package quotes tailored to your project. For our trade customers, we offer exclusive discounts and additional benefits through our trade accounts. Don't miss out—sign up for a trade account today to unlock special pricing and enjoy the perks of being part of our trade community.

In the unfortunate event that your order is damaged, it's crucial to report it to us within 24 hours of delivery or pickup. Please send clear photos of the damaged product/s to our team at sales@bathroomhubonline.com.au. If reported within the 24-hour timeframe, we will promptly organize a replacement for you.
Please be aware that we are unable to send replacements or provide refunds for damages reported after 24 hours of delivery or pickup. Additionally, it's important to note that once a product has been installed, it signifies your acceptance of the product being in good condition upon arrival.

Certainly! We accept returns and exchanges within 14 days of delivery or pickup, provided that the product/s are still in a saleable condition and come with their original packaging. Please be aware that a 20% restocking fee will be applied to cover processing costs. If you decide to return or exchange within 24 hours of ordering, we offer this service for free.
It's important to note that returns or exchanges after the 14-day period following delivery or pickup are strictly not permitted. We appreciate your understanding of these terms.

Absolutely, delivery insurance is a standard inclusion with all orders we send out. This means your products are protected during transit. In the rare event of any damages, it's crucial to notify us within 24 hours of receiving your order or picking it up. This ensures we can promptly initiate the insurance claim process and arrange for a replacement to be sent your way. Your quick reporting is key to ensuring a smooth resolution in such situations.

All the items available on our website come with warranty coverage, and the specific details can be found in the warranty information provided by each brand or supplier.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.