Shipping policy

Shipping

All order processing at Bathroom Hub requires a minimum of 3-5 business days. If you require expedited processing, please contact our office at 1800 246 998 or via email at sales@bathroomhubonline.com.au to check the feasibility. This processing time applies to pick-up, local deliveries, and interstate deliveries.
During current restrictions, please anticipate additional time for order processing. Our team strives to dispatch orders as promptly as possible.
 

Deliveries:
• Freight costs are applicable to all items and can be calculated during checkout on our website.
• For alternative freight options, contact us at sales@bathroomhubonline.com.au or call us at 1800 246 998 for an estimate.
• Insurance is not included in freight costs. If you wish to purchase additional insurance, please inform us, and we'll be happy to assist.
Deliveries for Sydney Metro Area:
• To facilitate the delivery of bulky items, it is necessary to coordinate with our office in advance.
• Typically, we require a lead time of 1 – 2 weeks before the scheduled delivery date.
• Our dedicated team, consisting of our company driver or Capital Transport Services, manages the delivery process.
• Deliveries are scheduled between 11 am and 5 pm, with the driver providing a 30-minute advance call before arrival.
• In the event that our standard courier does not cover your area, we retain the right to implement an alternative arrangement.
• Due to current restrictions, we kindly request that you wear a mask as a safety precaution when receiving your order.
• If there is no one available at the delivery site, a re-delivery fee will be applicable.
• All deliveries are exclusively conducted on the ground floor; no exceptions are made for delivery inside the house or upstairs, prioritizing safety precautions.
• It is imperative for customers to inspect the product for any damages upon receipt, as we are not liable for claims made after the item has been picked up or delivered.
• Further details regarding our returns and refunds policy can be found on our website.
• For items that may necessitate more than one person for handling, it remains the customer's responsibility to arrange for an additional person at the specified delivery address.




Deliveries for Rural NSW & Interstate:
• For large and heavy items, we dispatch them securely on a pallet to either a specified home address or a local depot. Customers are responsible for ensuring assistance is available to unload the pallet at both residential and business addresses. Please note that items will not be removed from the pallet, and deliveries are restricted to the ground floor only.
• Upon dispatch, tracking information will be promptly emailed to you. Should there be any amendments needed for delivery notes or order tracking after dispatch, we recommend reaching out directly to the courier company using the contact details provided in your email.
• As part of our standard service, we typically ship stock items within 5 business days following cleared payment. However, it's advisable to allow up to 7 days for shipment, considering occasional delays beyond our control. Please be aware that bulky orders may require up to 2 weeks for dispatch.
• Customers are urged to inspect products for any damage upon receipt, as we disclaim liability for claims made after the item has been picked up or delivered. Further details about our returns and refunds policy can be found on our website.
• In cases where there is no one available at the delivery site, a re-delivery fee will be applicable. All deliveries are conducted on the ground floor exclusively, with no exceptions for deliveries inside the house or upstairs, prioritizing safety measures.
• For items that may necessitate more than one person for handling, customers are responsible for ensuring the availability of an additional person at the specified delivery address.

Important Note

It is informed to all customers that complete payment is required before Bathroom Hub goods are either delivered or dispatched. When using a credit card for payment, it is essential that the name on the card matches the name on the order.

Bathroom Hub retains the right to modify these terms and conditions at its discretion.
Our commitment is to provide comprehensive descriptions; however, should you have any inquiries before making a purchase, feel free to reach out to us.

Prior to making a purchase, kindly verify the availability of bulky items:

We maintain an in-store inventory of approximately 90% of the products featured online. Occasionally, certain products may not be in stock until an order is placed. In the event that we are unable to fulfill your entire order due to product unavailability, we will make every effort like:

1. Source the goods
2. Contact you within 5 business days to facilitate a full or partial refund
3. Modify your order by replacing the unavailable goods with a mutually agreed-upon comparable product. If an alternate product cannot be agreed upon, we will refund you the amount paid for the goods.